The entire experience was unlike any previous vehicle purchase. It felt like we were at home talking with family. From our initial interaction, to the very end, everyone involved was very helpful and genuinely happy to assist us.
I am happy consumers have options and glad I could return to the dealership where I purchased my vehicle. I only went here because they had the first availability. Other area Volvo Service Departments are more forthcoming with customers and not producing "Alternative Facts." I had a friend on the telephone throughout my entire interaction at this dealership and the conversation was heard, what was stated and how poorly I was treated! If it happened to me, it could happen to you! Consumer be aware!
I understand it is more profitable to have consumers to pay for work that "maybe or could be," covered by factory warranty. But to what measures will a Service Dept Manager and Assistant Manager go to do this? Making false statements? I recognized and was forewarned prior to my appointment to check if my factory warranty covered my repair.
The Assistant Sales Manager took care that I understood options and that I was comfortable while waiting for the work to be completed. The car was returned fully washed inside and out. The Assistant Manager went over the work that had been done before accompanying me to the car. Exceptional service since the beginning.
I would stay FAR AWAY from this Service Department, especially if you are female and minority. I brought my car in for service. Alex was pleasant but he didn't appear well knowledgeable. He had the Service Manager come to address my concern. Firstly, Alex mentioned that "Based on the condition of my car...it could not be covered under warranty." My car is in impeccable condition for it's year and can be verified by at least two dealerships and other experts in the automotive field. Yes, this irritated me because I knew my vehicle is in excellent condition. I wonder if this is the pitch they give customers to get them to pay for work WITHOUT even first considering warranty coverage. Secondly, the Service Manager, then incorrectly stated a part was hanging off my vehicle and when we went outside to take a closer look, he RETRACTED his statement. Yes, this infuriated me as Alex slipped my key into my bag as I took pictures of my vehicle. I would NOT trust these people at ALL!!!! The managerial staff should be knowledgeable, speak the truth regarding information given to customers and not make up information. Specifically the Service Manager stated, "There are twenty clips," for a part that obviously he knew nothing about. I guess he must have presumed I was not an educated consumer because of my gender and ethnicity, and the fact that I may appear younger than my stated age.
This is one of the best dealerships I have ever had an opportunity to work with in the Luxury Car Market. I leased a Volvo S90. I spoke to a dozen Volvo dealerships. Bottom Line is that they don't play games and will go above and beyond to get you the type of car you need. The GM Alexander is very hands on every deal and has an open door for any issues. Their service is as excellent post purchase as pre purchase. Any issues are quickly resolved. If you are in the Market for a Volvo, give these guys an opportunity to earn your business.
I recommend this dealership whenever I have the chance. The General Manager (Mr. Arman) goes out of his way to ensure our family feels valued as customers and that we are always in the car we want to be driving. I have not turned to another type of car largely due to my desire to continue having such a pleasant experience at this dealership. The Darcars showroom is always clean. The bathroom is clean. The waiting areas are comfortable. Everything about the dealership is welcoming. I know the experience is going to be positive every time I step inside. This even spills over to when I need my car serviced. The Darcars Volvo service department goes above and beyond to ensure everything about that process goes smoothly as well (i.e., loaner vehicle, car is washed when returned, Mr. Arman follows up to ask about how everything is going with the car, etc.) There are Volvo service departments closer to our house, but I specifically return to Darcars Volvo whenever I can. I am a satisfied customer who recommends this dealership without hesitation.
Darcars Volvo Cars is a US Car Dealer based in Rockville, Maryland. Darcars Volvo Cars is located at 15401 Frederick Rd, Rockville, MD 20855, USA.
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