This review is long overdue but here it goes.
The AAA Gaithersburg Car Care Center service rep. gave me a detailed printed quote to replace some brake parts. The AAA quote was significantly less than the dealership quote. The shop was clean and the techs appeared professional, so I made an appointment. The car was ready when promised. The brakes are finally fixed properly and there is a good warranty on the work. I MIGHT have gotten the brakes fixed cheaper (doubt it) at some independent garage, but the AAA shop gives peace of mind equal to the dealership at a much lower cost. AAA also includes a free inspection whereas many independent shops won't give you a price quote w/o charging a non-refundable "inspection fee" up front. Great price, quality work and a warranty. Why would I go anywhere else? Thank you AAA! Note that you do not need to be a member of AAA to have your car repaired at the AAA Car Care Center. Members get a discount.
TERRIBLE customer service! I went three days in a row, and they gave me such a bad attitude and different instructions each time. Worse than going to the MVA! I will never go there again.
In addition to this they took me back and showed me just about everything that was wrong so there was no denying that the repairs were needed. The guys even advised I could probably try to do some of the repairs myself.
Definitely recommend going to this shop, not only are the empathetic to someone going through a pretty bad situation, they are incredibly professional.
If I could give them more than five stars, I would! I'm new to Maryland and went for tag/title services. I was in and out in three hours, including the hour that I spent on the phone with my car insurance company as the staff patiently waited and the time that it took to make some small repairs so that my car would pass inspection. The prices were reasonable, but the staff is really what made my experience exceptional. The day after the inspection, I drove to Ocean City. One of the repairs that they made was to the brakes, and I noticed a big improvement. On the way back I ran over a big pipe. When I got home, I noticed liquid dripping from underneath the car. I called the following day and was able to come in right away. They not only checked my car for free but also showed me where the water was coming from while it was on the lift. I didn't need a repair this time (it was the A/C drain) but I will definitely go back to them for all of my car service and travel needs.
I can not begin to explain how appreciative I am for everyone who helped me out when my Ranger went down. Turns out I needed some costly repairs that I couldn't afford all at once. With the help of everyone in the shop from the guys up front and the mechanics in the back they helped bring the cost down and help make only needed repairs so I could get back on the road... THAT SAME DAY!
Yami, the service manager is excellent and very professional as is the rest of the staff. The rates are comparable but it is the service that makes it worth it. I do need to go back for the repairs done and I will update the review once I have scheduled the follow-up.
Aaa Gaithersburg Car Care Insurance Travel Center is a US Travel Agency based in Rockville, Maryland. Aaa Gaithersburg Car Care Insurance Travel Center is located at 16045 Shady Grove Rd, Rockville, MD 20877, USA.
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